Customer Support

24/7 Customer Support on Black Friday & Cyber Monday

24/7 Customer Support is a key element in planning for surge traffic during peak sales seasons.  If you have been keeping up with our series on e-commerce for Cyber Monday and Black Friday, you are almost ready to face the most challenging days of the year for apps and websites. If you want to stand […]

Shopping Cart Abandonment

Shopping Cart Abandonment 5 Solutions

Reports state that a stunningly 75% of shopping carts are abandoned without further explanation. What causes Shopping Cart Abandonment, where a customer leaves an online store after filling a shopping cart? In this article, we will discuss the most common reasons why customers leave without completing a purchase and how to improve their experience to […]

Optimizing database for surge traffic

Black Friday, Common User Complaints About Websites and Apps

According to a recent study by Shopify on holiday shopping, this year’s sales will peak during Black Friday and Cyber Monday. Industry-wide data shows year-over-year growth across the board: Thanksgiving up 18.3% Black Friday up 16.9% Small Business Saturday up 10.8% Cyber Monday up 16.8% With this impressive surge in sales, your website and apps […]

smartphone and cyber security

Prevent Your App From Failing on Black Friday

As we approach Black Friday, and yet another holiday season, it is critical to get your apps ready. Now’s the time to protect them from software crashes and performance problems such as slow loading pages, broken checkout flows, and outages. The National Retail Federation expects an 11% increase in holiday shopping and even more during […]