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24/7 Customer Support on Black Friday & Cyber Monday

If you have been keeping up with our series on e-commerce for Cyber Monday and Black Friday, you are almost ready to face the most challenging days of the year for apps and websites. Almost? Yes, there is still one key element missing: 24/7 support. If you want to stand out and become a customer-centric […]

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5 Ways to Reduce Online Shopping Cart Abandonment

Reports state that a stunningly 75% of shopping carts are abandoned without further explanation. What makes a customer leave an online store after filling a shopping cart? In this article, we will discuss the most common reasons why customers leave without completing a purchase and how to improve their experience to close more sales. 1. […]

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Common User Complaints About Websites and Apps During Black Friday

According to a recent study by Shopify on holiday shopping, this year’s sales will peak during Black Friday and Cyber Monday. Industry-wide data shows year-over-year growth across the board: Thanksgiving up 18.3% Black Friday up 16.9% Small Business Saturday up 10.8% Cyber Monday up 16.8% With this impressive surge in sales, your website and apps […]


How to Prevent Your App From Failing on Black Friday

As we approach another holiday season, it is of utmost importance to get your apps ready. Now’s the time to protect them from software crashes and performance problems such as slow loading pages, broken checkout flows, and outages. The National Retail Federation expects an 11% increase in holiday shopping and even more during Black Friday. […]