If you have been keeping up with our series on e-commerce for Cyber Monday and Black Friday, you are almost ready to face the most challenging days of the year for apps and websites. Almost? Yes, there is still one key element missing: 24/7 support. If you want to stand out and become a customer-centric […]
Reports state that a stunningly 75% of shopping carts are abandoned without further explanation. What makes a customer leave an online store after filling a shopping cart? In this article, we will discuss the most common reasons why customers leave without completing a purchase and how to improve their experience to close more sales. 1. […]
From airports to libraries and hotels, public Wi-Fi networks are practically everywhere. As innocent as they may seem, they can be a hacker’s paradise. These tips will help you surf safely on any device and avoid any identity-theft or data-loss nightmare. 1. Keep Your Antivirus Updated First and foremost, take some time to keep your […]
In the news yesterday, everyone was talking about Amazon’s poor performing website after a high volume of customers came onto the site in a deluge to shop for the Prime Day deals. Many customers couldn’t complete their searches or couldn’t check out. The site became overwhelmed very quickly. Amazon hasn’t shared what caused the interruptions […]
When you talk to any human that is standing in a line and tell them their wait will literally be a second or two and then you will be able to assist them or confirm their sale, you think that isn’t too much to ask. But the seconds tend to build. If I am first […]
Can Your Systems Handle Black Friday and Cyber Monday Traffic? Are you sure your systems are ready for an onslaught of clients? Are your websites, calling centers and your computer systems up to the task should suddenly your transaction and user login rates sky rocket? You don’t want to spend a lot of your marketing […]
Database Administrators, or DBAs, especially competent ones, can be difficult to find, validate technically, and hire, as they are rare and in high demand. This article discusses finding, scoping, and acquiring your new DBA. Finding a Database Administrator Where do DBAs hang out? Larger companies may hire a staffing firm. This may be expensive (staffing […]
A couple of weeks ago our Sales Director and I met with a marketing mentor, and a discussed profiling our customers. What is an excellent customer? How do we define them? How do we create the right message and services to target prospects that match the profile of our best customers? We then spent a […]
As the economics of our businesses goes through ebbs and tides, our work-life balance tends to follow those highs and lows as well. It seems like the tides get higher and the ebbs only mean we work harder and longer for less pay. This happens to all business owners and employees. It is ok to […]
So you are lucky, and you have hired one or several top technical people in their field. You know that when it comes to technology, they know their stuff. Plus, they love doing the job. They are incredibly dependable, are nearly self-motivated when it comes to learning and tackling new problems, and they like to […]