By Penny Garbus, President Soaring Eagle
Yesterday it felt like we were two people hacking away at a software product, while selling, consulting and doing the bookkeeping. Today we are getting ready to hire a few people a month and grow our staff quickly. How the heck do we get ready for all these people to walk through our doors, whether they are virtual or physical doors?
At first, we hired 1099s to staff up, to help cover 24 x 7 support, provide expertise we didn’t have in house, etc. For the short term this is great, for the long term sometimes, not always, but for the long term this can cause gaps, gaps in knowledge, gaps in support, and gaps in cultural growth.
We decided to hire more in-house staff because we can control how we want people to do the work more easily. Employees tend to be team builders; 1099s aren’t always, though some are very good and join in and become a crucial member, while others are hard to train and difficult to keep focused on your long-term goals.
The first step is to create your culture, build a business plan, write job descriptions, write out procedures that match the job descriptions and the goals for the team member. For example, write statements like; “You need to complete assignments on time or communicate to the rest of the team days or even weeks before hand that you are having trouble meeting your goal. Missing a deadline can happen, but it should never be a surprise to the team that is counting on you.”
Second step, begin to think about what you can automate, ask your team what processes you could automate through software or other tools to make their jobs easier.
Third step, review procedures once a year to make sure that they are still valid. Include education procedures and job description reviews.
Fourth step, create a training process, mentoring programs with points of validation so you know the new person is being trained properly and they are stepping in line to your procedures and your cultural values. Speaking of cultural values: Know what your values are and share them with your employees. It helps guide a person, so they understand what is the most important to you. This helps fend off any ethical situation.
Once you have all of these steps, which are simple for me to describe but not simple to create and implement, you will see that your training and team development will be much easier and less stressful for you and your new team members.